How long will it take for me to receive my order?
Your order is shipped within 2-4 days if your style and size is in stock, otherwise about 4 weeks if your style needs to be made up in your size.
Can you rush my order?
Yes, rush service is about 1 week. Rush fees may apply.
How do you ship?
I usually ship insured UPS, but can use FedEx or USPS upon request. UPS and FedEx will not ship to P.O. Boxes. USPS is used for HI and AK.
Do you ship outside the U.S.?
Yes. International shipping is through FedEx, $60.00 including insurance. Customs fees may apply.
What forms of payment do you accept?
I accept MasterCard, Visa, PayPal and Discover. Personal or bank checks are also accepted.
What is your return policy?
I have a full purchase price refund policy since I realize that ordering online can be a concern.
How do I know my ring size?
The best way is to go to your local jeweler and ask to be sized. I can make up any ring in 1/4 sizes.
Where or how can I see your designs in person?
I do show my work here in Portsmouth, NH, by appointment. Also, understanding the reluctance to order sight-unseen, I can send you a ring or two to look at before you decide. There is no charge, just a credit card number for security. I send rings that I have in stock so they may or may not be in the size or gold color that you need. Don't worry, even if you order a ring without seeing it in person, it can always be returned for a full refund.
What if the ring is the wrong size, or if the ring is a gift and does not fit?
You may return the ring and I will exchange it at no cost other than a return shipping charge. If I need to resize a ring to a larger size, there may be a charge for the extra gold needed. I can make my rings in 1/4 sizes if needed. Please call or email before returning any item.
What if my Virtue ring was lost or stolen?
To ease a bit of the pain, I do give a 10% discount on any lost or stolen ring that was purchased directly from me.
Can you set stones into your rings?
Yes, I can set a diamond or other stones into most of my styles. I use VS grade, full-cut, GH color diamonds, from conflict-free sources. I can also reset your diamond or other stone.
What sizes are your optional diamonds? My .05ct diamond is 1/20th of a carat and is about 3mm in diameter with the bezel. my .10ct diamond is 1\10th of a carat and is about 3.75mm in diameter. I can set most any size diamond in most of my styles.
Do you offer engraving?
I offer engraving in 1mm high block letters and 2mm high italic or script.
Do you take "old" gold for credit?
Yes, I do. The credit value would depend on the karat and weight as well as the gold market. I can also re-cast your gold directly into my rings for it's sentimental value.
What is the difference between 14K and 18K gold?
14K gold has about 58% pure gold [24K is pure gold] and 18K gold has about 75% pure gold. The remaining percentage is a mixture of alloys which determine the color of the gold, ie: yellow, white, rose and green. Since 18K yellow gold has more pure gold in it, it is a brighter, more yellow color than 14K yellow gold. 18K is also more dense and therefore costs more than 14K gold. 18K gold is a bit softer than 14K gold but is fine for everyday use.
What is the difference between 14K white gold and platinum?
14K white gold is a warmer white color than platinum, which is a cool white. Platinum is about twice as heavy per ounce than gold. Platinum is more dense than white gold.
Do you work in palladium?
I can make up my rings in palladium, it has more of the cool white color of platinum and is a little less expensive than 14K white gold.
What about the darkened background on your 1 color rings?
The oxidation that I apply to accentuate the design is a surface treatment and is not permanent and may change depending on the wearer's soaps. etc..
What are the widths of your rings?
My ring widths are described for each style in my Shopping pages. Also they are listed in the last column of my price list. The price list tab is just below my brochure page.
What about the tapering of your rings?
Most of my rings taper towards the back for comfort. The design goes about 2/3rds of the way around. The blank area in the back is useful for future resizings.
What about your "Custom Work"?
Most of the custom work that I do is modifications to my existing designs, adding a sailboat, moon or other symbol to a ring. I can change the width of some styles. I also can create custom inserts for my 2 color styles as long as the design is not too intricate.